Contact Us
Availability
Our Email customer support is open
Monday to Sunday: 10am-8pm PST time.
Average response time: 12-24h
(Availability by phone may vary)
Contact Details
Please use the contact form below for your inquiries. If it doesn't work you can reach us via the following:
Email: contact@miniscopes.com
To initiate a return, please contact us first via the contact form.
We offer trackable shipping on all orders! Once an order is placed, our team will carefully collect your items from the clouds and package it with hugs and love, so please allow up to 48 hours for our team to pick and pack your order.
Your package will then gently be sent via your local shipping supplier, which takes 6-12 days.
You can easily track your package on our Tracking page.
Enter your tracking number found in the confirmation email.
In some cases, it can be a bit tricky to use the Portable Miniscope. Therefore we've made a guide for you, see if this helps!
All Portable Miniscopes can magnify 60-120X with a sharp image, provided that it's used correctly.
Here are the most common mistakes we see, so that you know what not to do: Not turning on the LED, holding the Portable Miniscope too far away from the object, not keeping it completely still.
The best comparison we can make is trying to look at something right next to you with a pair of binoculars, while also moving it around. In that case it will be hard to see much.😅
Now you know what not to do, so here's what to do: Start with inserting 1 AAA battery and turn on the LED. It's important that the LED is turned on, as the image will be completely black otherwise.
The image quality is determined by the distance from the lens to the object you're looking at and if the microscope is kept still or not. We therefore recommend starting on a completely flat surface, such as a table, to easily get the correct distance.
Place the Portable Miniscope completely against the surface you want to look at and adjust the magnification by turning the two black wheels. The one at the top is to change between 60-120x magnification, the bottom one is to set the focus by adjusting the distance.
When you start looking at more complex things, you'll need to experiment until you find the right distance and sharpness, but that's part of the fun!😊
Try out these tips and see if it helps!
We automatically send out an order confirmation within a 5-10 minutes of your purchase.
If you haven't received one, you can double check your Spam folder in case it has ended up there.
No worries, mistakes happens! Contact us as soon as possible below, so we can cancel/change the order before it ships!
Note: Unfortunately we can never guarantee we are able to intercept the order before it gets shipped.